Exchange ActiveSync keeps failing - Spiceworks

 

exchange 2019 activesync app pool

Exchange ActiveSync includes the use of ActiveSync mailbox policies. The available device settings are dependent on each device and not all settings work with all devices. To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user. Sep 29,  · Don't Forget to Bounce the Autodiscover Application Pool This has been widely documented but I feel the need to share my experience. The Scenario Mailboxes are moved from Exchange to Exchange or Users are prompted to restart Outlook. Therefore do yourself a favor and recycle the app pool when the moves are complete. It will Author: Zoli. Mar 06,  · This holds true with Exchange. The default queue length is for each app pool in all versions of IIS so far. And in most cases, is plenty. The maximum value we typically ever recommend setting the queue length to is 10, In Exchange, we typically refer to raising the queue length on an app pool as a 'band aid fix.'.


ActiveSync App Pool limitation


Resolves sync issues for your inbox, calendar and other items between Exchange Server mailboxes and devices. Note : Please reference this article exchange 2019 activesync app pool a list of current known issues. Sorry, we cannot resolve the issue by using this guide. For more help resolving this issue contact Microsoft Support. Please have all of the data collected from this exchange 2019 activesync app pool available when you contact support.

Based on the results of exchange 2019 activesync app pool troubleshooting steps, it is recommended you contact the device vendor for further support. You can also contact Microsoft Support for more help resolving this issue. To do this, follow these steps:. To resolve this issue, review the results of the test and address any found issues. Was the issue resolved using the results of the Exchange Remote Connectivity Analyzer results? Most Exchange ActiveSync devices request the email address and password to setup the device.

This combination only works when the user principal name value matches the email address for the user. Verify these two attributes have the same value. Verify that the appropriate domain suffix is available for the UserPrincipalName attribute. Exchange ActiveSync includes the use of ActiveSync mailbox policies. The available device settings are dependent on each device and not all settings work with all devices.

To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user. Did creating a new ActiveSync mailbox policy resolve the issue? You must exchange 2019 activesync app pool the impact in your environment before you begin to troubleshoot this issue. Verify the user object permissions are not preventing connectivity issues.

You need to enable ActiveSync mailbox logging on the Client Access Server and the mailbox to collect more detailed logging.

Additional information on mailbox logging can be found here, exchange 2019 activesync app pool. Note : This feature is not available in Exchange If your organization is running Exchangeexchange 2019 activesync app pool, click "I'm running Exchange " at the end of the page. To resolve this issue, modify the ActiveSync organization settings.

Did changing the DefaultAccessLevel setting for the ActiveSync organization settings resolve the issue? The Exchange ActiveSync device access rules allow an administrator to create access groups based on device characteristics. Check the current configuration for any device access rules that would allow the device to connect. There are two ways to resolve this issue. The first method is to remove the device access rule.

The second way is to modify the AccessLevel for the existing device access rule. An administrator can configure a list of devices that are not allowed to synchronize with the mailbox. Check the user configuration to determine if the device has been blocked from synchronizing. To exchange 2019 activesync app pool this issue, remove the device ID from the block list for the mailbox. Did removing this device ID from the block list for the mailbox resolve the issue?

You attempted to send a message from the device so you should see the request in the Fiddler trace. You can use the Fiddler trace to see the request sent by the client and the response from the server. You can use the Fiddler trace locate these responses. The ActiveSync client may have encountered errors while attempting to communicate with the Exchange server.

Now we need to determine where these errors originated. Before these logs can be analyzed, the workstation where the analysis will be completed should have Log Parser Studio installed. To determine if any of these ActiveSync requests are resulting in an error, query the IIS logs for the device traffic. You need to review the results from your query for any issues.

Were you able to resolve the issue after analyzing the IIS logs? To determine if the user can successfully connect to Exchange, run the Exchange Remote Connectivity Analyzer with the user account.

Verify the exchange 2019 activesync app pool settings on the ActiveSync virtual directory. To resolve this issue, configure the ActiveSync virtual directory to use basic authentication. Did enabling basic authentication for the ActiveSync virtual directory resolve the issue?

Some devices send only the username value for the credentials which will cause an authentication failure. Verify that the default domain value is configured on the ActiveSync virtual directory. To resolve this issue, configure a default exchange 2019 activesync app pool for the ActiveSync virtual directory. Did enabling a default domain for the ActiveSync virtual directory resolve the issue? Verify that the ActiveSync virtual directory is not configured to require client certificates.

To resolve this issue, set the client certificates setting to Ignore, exchange 2019 activesync app pool. To resolve this issue, enable the user for ActiveSync. Your SendMail command received an unexpected status code response from Exchange. To understand what error was encountered, you must review the Exchange ActiveSync Command Reference Protocol document to troubleshoot the issue, exchange 2019 activesync app pool.

Were you able to resolve the issue by reviewing the status code in the response? The Exchange ActiveSync organization settings allow administrators the ability to set the default access level for ActiveSync devices. These default settings include Block, Quarantine, and Allow.

Check the current organization settings to determine the current default access level in the environment. To determine if devices are re-synchronizing with Exchange, run the Log Parser query to find the users. In many cases file-level anti-virus impacts ActiveSync traffic by delaying the processing of the request or response.

Stopping these services does not disable the kernel mode filter driver used by these services. To disable file level anti-virus follow the steps from this article. Verify the kernel mode filter driver is no longer active after the Client Access Server has been restarted. The reported issue is a message that appears in the mailbox within Outlook but not on the ActiveSync client or vice versa. Before we begin troubleshooting this issue, we need to know if exchange 2019 activesync app pool issue can be reproduced on the ActiveSync client.

If we can reproduce the issue, then we can capture data during the process to get a better understanding of the issue. Otherwise we will need to examine existing logs to attempt to determine what happened. The first troubleshooting step is enabling mailbox logging on the Client Access Server and the mailbox, exchange 2019 activesync app pool.

We need to determine the ConversationID for the item before we search the mailbox log. We now have the data collected and we are ready to begin troubleshooting. The first step we will take is to look at the mailbox log and check if the item was captured. Were you able to locate the item in the mailbox log using the ConversationId? Now that we know we have the item in our mailbox log, we need to track the actions taken against the appointment.

Note : Click here for additional information on Exchange ActiveSync mailbox logging analysis. We verified that one or more actions were taken against the item within the mailbox log. The end result of the item is dependent on the final action. The following describes the expected status of the item based on that action:. Change — The item should be updated in the folder on the ActiveSync client. Delete — The item should be removed from the folder on the ActiveSync client.

The activity on the Exchange server indicates that the device should have the correct status for this appointment. We can use the Fiddler trace to verify that the response was received by the client. We verified that one or more actions were taken against the item within the Fiddler trace.

We expect the device to send one or more requests to obtain the latest updates for the folder. We can use the Fiddler trace to verify that the request was sent by the client and a response was received by the server. Now we want to review the results of the previous query for any errors. Unfortunately the review of the IIS logs does not show us any identifier for the item in question. Your best effort will be locating a request within the IIS logs exchange 2019 activesync app pool the time the last item change occurred.

Note: You can also use this article to help you better understand some of the elements found with the IIS log entry. The previous steps taken help to identify why the issue occurred with the item. The ActiveSync client may still not have the item in the correct state. To resolve this issue, exchange 2019 activesync app pool, remove the folder from the list of folders to synchronize, wait approximately five minutes, and then add the folder to the list of folders to synchronize.

The ActiveSync traffic for this item does not result in the item being in the correct state on the device. Now we need to review the mailbox log further for issues with ActiveSync requests for the folder. Were there any Status codes that did not equal 1 in the response or any exceptions found in the mailbox log?

Now we want to review the results from your query for any issues. You can also use this article to help you better understand some of the elements found with the IIS log entry.

 

Notes from the field: Don't Forget to Bounce the Autodiscover Application Pool

 

exchange 2019 activesync app pool

 

Exchange ActiveSync includes the use of ActiveSync mailbox policies. The available device settings are dependent on each device and not all settings work with all devices. To determine if the ActiveSync mailbox policy is an issue, create a new ActiveSync mailbox policy and assign it to the user. Oct 10,  · does anyone knows how to identify ActiveSync App pool limitation? we been having on going case with activesync device on iPhone keep doing full resyncing. now it is the suspects of ActiveSync App pool service. I would like to know what how we do know ActiveSync App pool service reached maximum · Hi Jimmy, Please check the following article, it. Jul 16,  · Recently upgraded from Exchange on WIndows to Exchange on Windows Exchange ActiveSync keeps failing. by Traveller on Oct 4, at UTC. Microsoft Exchange. 2. Next: on the ActiveSync app pool.